Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Uploom ("Uploom," "we," "us," or "our") and govern your access to and use of the Uploom unified cloud storage gateway, the Uploom dashboard, the S3-compatible API, the developer documentation, and any related software or services (collectively, the "Service"). By creating an account, connecting a cloud provider, or making a request to our API, you agree to these Terms.

1. The Service

Uploom is a routing gateway that lets you unify multiple third-party cloud storage providers into a single virtual file system and access them through a visual dashboard or a drop-in S3-compatible API. Uploom does not itself act as a primary storage provider; it routes your requests to the providers you have connected.

2. Eligibility and Accounts

You must be at least sixteen (16) years old, or the age of majority in your jurisdiction, to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized use.

3. Connected Providers and Your Data

The Service is useful only when you connect one or more third-party storage providers (for example, Google Drive, Dropbox, Mega, or any S3-compatible bucket). You are solely responsible for: (a) the data you route through the Service, (b) ensuring you have all necessary rights to that data, (c) the configuration and quotas of your connected providers, and (d) your separate agreements with those providers.

Uploom does not permanently store your raw files. Files transit our infrastructure only for as long as required to complete a request. You retain all rights, title, and interest in the data you route through Uploom.

4. Acceptable Use of the S3-Compatible API

The S3-Compatible API is provided to enable legitimate programmatic access to the storage providers you have connected. When using the API, you agree not to:

• Route, store, or distribute content that is unlawful, infringing, defamatory, sexually exploitative of minors, or that violates the terms of any connected provider.
• Use the API to circumvent quotas, terms, or technical restrictions imposed by the underlying storage providers, or to evade their billing or abuse-prevention systems.
• Attempt to access another tenant's data, reverse-engineer the Service, or interfere with the integrity, security, or performance of the Service.
• Use the API to operate a competing storage-gateway product or to resell Uploom capacity without our prior written consent.
• Send automated traffic that materially exceeds normal usage patterns, including denial-of-service attempts or unbounded enumeration of bucket contents.

5. Rate Limiting and Fair Use

Each plan is subject to rate limits, concurrency limits, and fair-use thresholds documented in your dashboard and in our developer documentation. We may throttle, queue, or temporarily reject requests that exceed those thresholds, and we may adjust limits over time to protect Service stability. Sustained traffic that imposes disproportionate load — even within nominal limits — may be subject to additional fair-use enforcement, including required plan upgrades or temporary account suspension.

You are responsible for handling standard backoff and retry semantics (for example, honoring 429 and 503 responses) in your client code.

6. User Responsibility for Routed Data

Because Uploom is a routing layer rather than a primary store, you — and not Uploom — are responsible for the data that flows through the Service. This includes:

• Ensuring your data complies with all applicable laws, including export controls, privacy laws, and intellectual-property rights.
• Maintaining backups and verifying that your connected providers retain durable copies of any data you consider important. Uploom does not guarantee retention beyond what your underlying providers offer.
• Configuring sharing, public access, and routing rules in a way that matches your intended security posture. Misconfiguration that exposes data is your responsibility.
• Honoring data-subject and takedown requests addressed to you, including those that originate from the connected providers.

7. Plans, Fees, and Billing

Paid plans are billed in advance on a recurring basis. Custom and enterprise plans are billed per the order form executed between you and Uploom. Fees are non-refundable except where required by law or expressly stated in your order form. We may change published pricing on at least thirty (30) days' notice, effective at the next renewal.

8. Suspension and Termination

We may suspend or terminate your access to the Service if you materially breach these Terms, if your usage poses a security or stability risk, or if required by law. You may stop using the Service at any time by deleting your account from the dashboard. Disconnecting a provider stops further routing to it but does not remove data already stored at that provider — that data remains under the provider's own terms.

9. Warranties and Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, Uploom disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will satisfy your specific requirements.

10. Limitation of Liability

To the maximum extent permitted by law, Uploom and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with the Service. Our aggregate liability under these Terms will not exceed the greater of (a) the fees you paid to Uploom for the Service in the twelve (12) months preceding the claim or (b) one hundred U.S. dollars (USD $100).

11. Indemnification

You agree to defend and indemnify Uploom against any third-party claims arising from your data, your use of the Service in violation of these Terms, or your violation of any law or third-party right (including the terms of a connected storage provider).

12. Changes to These Terms

We may update these Terms from time to time. If changes are material, we will notify account holders by email or in-product notice before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of the jurisdiction in which Uploom is incorporated, without regard to its conflict-of-laws rules. Disputes arising from these Terms will be resolved in the competent courts of that jurisdiction, except where a different forum is required by mandatory local law.

14. Contact Us

Questions about these Terms may be sent to info@uploom.app.